Refund Policy

Last Updated: Aug. 29, 2025, 4 p.m.

Refund Policy for Lucy Coffee House
Effective Date: August 29, 2025

At Lucy Coffee House (“we,” “our,” or “us”), we want you to be satisfied with your purchase. This Refund Policy explains how refunds and exchanges work.

1. Eligibility for Refunds

• • Refunds are available for items that are defective, damaged, or not as described.
  • Refund requests must be made within 14 days of receiving your order.
  • To be eligible, you must provide proof of purchase, such as an order number or receipt.

2. Non-Refundable Items

• • Perishable goods like coffee beans, pastries, or other food items cannot be refunded unless damaged.
  • Gift cards and digital products are non-refundable.

3. How to Request a Refund

• • Contact us at info@lucycoffeehouse.com with your order details and reason for the refund.
  • Our team will review your request and respond within 3-5 business days.

4. Processing Refunds

• • Approved refunds will be processed to the original payment method.
  • Please allow up to 7 business days for the refund to appear in your account.

5. Exchanges

• • If you received a defective or incorrect item, we can exchange it for the same item, subject to availability.
  • Contact us at info@lucycoffeehouse.com to arrange an exchange.

6. Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: info@lucycoffeehouse.com
Website: https://lucycoffeehouse.com

---